I hope you get the refund you deserve because they certainly owe it to you.
On a different note, this is some of the most amateur bulls*** I've ever seen a so called 'reputable' memorabilia company try to pull. I know people already have a pretty negative opinion about some of the things Steiner does, but this one is laughably bad. You need to (if you haven't already) rip them on every social media platform possible, or even contact the Rangers to let them know their partner is disgracing their brand. They deserve all the bad press they can get for this. Honestly, for a company that is supposed to be affiliated with the Rangers and the NHL this is embarassing.