CryWolf

Our Cyber Monday Sale is on now with $25 OFF all adidas NHL jerseys as well as 20% OFF pretty much everything else available on site.

Thanks for the support - this forum isn't my day job, but i'm doing my best! You may have noticed we went down again for a few minutes just now. This is likely due to the excessive load today with the upgrade, but we are still doing our best to get things fixed up. Once again, thanks for hanging in there!-CW

We have implemented an upgrade which should solve many of the issues we have encountered lately. Things may be a bit funky as we get things up to speed, and we are trying to restore whatever we can from old data - but not sure we will get everything. Thanks for your patience!

For the record, I believe this jersey was done very early on. At that time we had been misinformed about customization details. We have been customizing all Flyers jerseys correctly for a long time now, so you can be confident that a Giroux, or any other jersey for that matter will be done correctly, and as always, we stand behind our product with our 100% satisfaction money-back guarantee.

Most people will enter all caps or all lowercase in the form, and it doesn't really matter. People also will use mixed case if they want us to be aware of a name that uses a lowercase letter in it (like McWHATEVER). It isn't really necessary to indicate the mixed case for the majority of known NHL players, as we are aware of most. It would only be helpful to us if it is a personal name or perhaps an obscure NHLer. In those instances it is a good idea to give us some guidance (you can also make a note in the special instructions at checkout).

To answer your question, we will catch 99% of the mispellings that come in on NHL players. In that case, we usually make the correction (if it is an obvious mistake, like requesting no 8 and 'OVECKIN' on a caps jersey). If it something a bit less obvious, like no 94 and SMITH on a Kings jersey (which would likely be Ryan Smyth, but could also be for anyone with a last name of Smith), we would probably contact the customer to verify.

I forgot to let you all know that our popular IJ Playoff Tracker and Signature Maker tools are back again and updated for the 2010 playoffs (in case you weren't already aware). IJ Playoff Tracker: Keep track of the results for all the playoff games from the 1st round through the Stanley Cup Finals. Grab the code and add it to your blog or website! Click for IJ Playoff Tracker IJ Signature Maker: Create a cool forum signature for the 2010 Stanley Cup Playoffs (like mine below). Pick your favorite team/players & jerseys, and let the community know who you hope to ride to the cup! Click for IJ Signature Maker

You can send or bring your jersey to our Montreal headquarters, which also houses our local customization facility. Address and Map If you want to send in your jersey, you can download the form here: Customization Services

I couldn't agree more. Which is why sometimes it is very hard to remain calm when a customer obsesses about minute details of their customization job. Most of what is worn on the ice is inconsistent and imperfect. Do you think equipment managers - or even players for that matter have the time, patience or motivation to analyze every detail of every jersey that hits the ice? Not a chance! Short of a misspelling they couldn't care less. Maybe something to keep in mind when evaluating the customization job on future jersey purchases.

I really can't divulge any information - as we cherish our solid relationship with Reebok. I can give a bit of a teaser though: The proposed Penguins third is quite a radical design. I have a feeling it will generate strong opinions in either a "love it / hate it" position.

I was referring to the rumored changes

Some of this is fairly accurate, while some is way off.

I'm not sure where that pic is from, but this is what the jerseys actually look that we sell. I pulled this one from our warehouse and took a quick pic with my BB: As you can see, there is no overlap, and it is basically the exact same crest as the current Devils crest - except the green borders are a bit wider, which reduces some of the white space. It is my understanding that this jersey isn't necessarily supposed to be a 'Vintage Replica', as much as it is a 'Tribute' jersey, incorporating the green style from the early days, but keeping the current logo and fonts - as Lou is a stickler for the current Devils brand.

No - we did not touch on that subject. What exactly is the issue with the devils crest?

We had a meeting at Reebok headquarters in Montreal in early February. We were presented the full 2010-11 jersey lineup by the product manager for licensed jerseys (yes, we know what all of next year's new designs will look like - but can't divulge). This product manager is THE guy that oversees all jersey development for the NHL and other leagues. A big part of our meeting was focussed on the black market and how the proliferation of fakes is seriously impacting jerseys sales for us (and however it is impacting our sales, you can be sure it is affecting Reebok much more significantly). Reebok is well aware of the situation, and I believe it is something they are trying to address seriously. The product manager told me to forward any evidence of sites selling illegal knock-offs, and since that meeting, I have forwarded a few emails with links to many sites. All of this info has been forwarded to their legal team to be pursued. The problem is, it is a very slow process and an ongoing uphill battle (as it always is where fraud is concerned). As a result, I'm not sure the problem will ever go away - but as long as Reebok does their best to make it difficult for these operations to conduct business (both online and offline), it is a step in the right direction. We also discussed the importance of educating the public on the merits of getting officially licensed merchandise (ad campaigns etc.), and possibly adding features to their merchandise that would be difficult and costly to replicate. I am hoping that a combination of these efforts over time will at least make it a lot more difficult for these con artists to profit. It is just too easy right now.