You shouldn't think of it as dragging anyone though the mud, you should think of this community as a resource to help you with your problem, especially if you've been treated that bad, as you seem to indicate. Plus you are doing all the others here a service by alerting them to subpar service.
If you scroll through this thread, you'll see plenty of cases where the customizer is specifically named and the community helps each other. Customizers do great work, but service is part of what they provide, so we have to hold them accountable, even if it's some of the best of the best, whether it be EPS. Cutting Edge, Keener, Bobcat, CustomCrafted, Blake's, ACE, PX, etc, etc. We know the individuals that work there and can often give you strategies specific to them.